I was highly disappointed. I've stayed at several historical/old hotels and this stay was the most disappointing for the expensive price I payed. The bath mat in my room was torn/dirty. No conditioner was provided, only body wash/shampoo/lotion, the bathroom grout and vents were really dirty, the coffee was a generic brand, these are very little things that shouldn't happen for the price I was charged.
I will say the STAFF carries this place = the night lady and breakfast crew were amazing and accommodating.
Loved the location and proximity to shopping. The room was comfy but the carpet is pretty badly stained and needs replacement. Had a lovely breakfast on the porch overlooking the park. We never checked out the pool.
Emails prepared us for arrival. The luxurious suite was ready for us including bottled water and a book highlighting the Saugatuck/Douglas areas. The staff at Maplewood does an excellent job welcoming guests and making sure needs are met. Both breakfasts were delicious.
The entire hotel is a work of ART. I would have liked to stay longer.
The location is great, easily walkable to the downtown and water. Our room was comfortable with the exception of the mouse from the post office next door. The mail trucks started loading/unloading at 4:00 am.
We came in late (10 pm) and left the next morning around 10 am. We never saw any of the staff. We didnât need anything but I felt a little uncomfortable leaving our room key at the unoccupied desk.
Super friendly staff, including owner who made herself available in the morning. Wonderful building, easy access. Breakfast was delicious both days. Highly recommend to stay. Will return.
Old hotel kept in shape. Rooms are small. I asked for a larger one and I was accommodated to a lovely room with king bed, tub and separate shower. Breakfast was delicious. I sat on screened-in patio.