The staff was okay however after checking I kept calling regarding the a/c which never got fixed. The room was extremely hot, tried several times but air-condition never threw cold air, just fan. The staff kept telling 10 minutes every time I called. Plus I called house keeping to change the bedsheets and I was charged Rs 2500 for it. Overall it wasn't a pleasant experience, I kept sweating through out my stay and the aircondtion was never fixed. I will never ever stay at this location or recommend anyone of my family or friends to stay there either
I did not enjoy my trip at the very begning i was told on my check in the package i been offered was totally different been told to hotel management that was very disappointing food quality was not good make my tumy upset i am over disappointed in my stay i will not book that hotel again
This hotel made a huge unauthorized transaction with my card info. They stated I would be charged a $50 security deposit only to charge my card nearly $800 for no reason. This hotel is extremely corrupt and I will be taking action against this unauthorized charge. Sheraton should be ashamed of this management. They refused to offer a refund of my money saying it had to be days later when itâs already posted to my account. I am STILL waiting on my refund and I have not heard anything yet. DO NOT STAY HERE OR GIVE THE FRONT DESK YOUR CARD INFO. Iâd you stay here, give them a limited pre-paid card with only $60 on it for the deposit. They are thieves. Youâre better off not giving them access to your accounts.
I have booked several hotels via hotels.com and this is first time this hotel refused breakfast which is already included in my booking but later they offered me BF as a favor... however its already included in my booking.
Later my bank link was down so i paid cash with an understanding to refund at the time of check out n i will pay via credit card but again hesitation.