First outside appearance was distracting due to the huge pothole upon entering. At first glance, it smelled very nice and clean. It looked clean in the lobby, but when I got to my first room⊠It reeked of mildew/mold! Went to the front desk to tell the clerk that my room smelled like mildew and sheâs not in her head âyesâ. I asked her if she had any spray and she said she would look for some! And then she came back and said she didnât have any spray. So we assume we could go ahead and do our best to get the smell out of the room and proceeded to get some rest and throughout the night was absolutely unable to sleep due to the overwhelming smell. That seems to get worse! Exhausted all of our options until finally went to the front desk and spoke to the overnight person after getting physically sickwho gladly switched our room. Just to find out that the TV didnât work in that room nor the phone! There was no cord to the phone at all, and it was overwhelmingly exhausting! For the money that they ask per night, the service was not up to par compared to other Holiday Inn express stays that weâve had. The breakfast was mediocre at best not heated . The best thing about this hotel in my opinion was the pool and the pool area⊠It was clean. The pool was beautiful and clean. The room was spacious and that gave reprieve from the horrible stay that we experienced! Manager tried to accommodate and was really nice howeverIâm just not used to getting this kind of service at all.
Room was not very clean and you tell itâs an older hotel. Only 2 mismatched towels in the bathroom. People hanging out and smoking in the entrance. Would not stay here again.
Very old and stinky. Had to change rooms at 1 am due to smoke alarm going off VERY LOUD and the front desk couldnât get the maintenance man to respond to come fix it. The pool was out of order and the WiFi did not work. I will NOT be back!
Staff were wonderful. Breakfast was great. Property is dated and maintenance is poor. Overall cleanliness was fair. Unfortunately we had an ant farm in our bathroom but the staff promptly addressed it.
The hotel was on "lockdown" starting at 9PM like you were in jail. I would not recommend anyone stay here but I was born and raised in Sylacauga and have family there. It is the only half way decent hotel in town. It used to be nice when it first opened but now, it is not. I probably will be staying there again for its convenience in location to family but if there was a better hotel in town, I would never stay at Holiday Inn Express Sylacauga again
This hotel needs some remodeling. The carpet is disgusting and tiles are falling off in the bathroom. The carpet is so dirty that thereâs actually a tackiness to it where your shoes stick a little.The workers are lazy. We even had one of the cleaning ladies walk in our room at 7 oâclock in the morning, not even giving us time to open our eyes before she walked in the door. A poorly managed hotel that really needs an upgrade. Sorry I didnât take any pictures because we were so ready to be out of there.