Check in had some issues but it was my fault. I forgot my ID at home. However the desk clerk was extremely understanding and very helpful. He was able to get me checked in through alternate means and it was smooth sailing from there.
Only one elevator was working, luckily it was not busy so we entered swiftly. The bathroom was beautiful, and the beds were heaven. The room did have a musty smell though. Other than that, our stay was wonderful. Definitely will book again when we come back to Dallas.
We enjoyed our stay. Rick was so nice and had such excellent customer service. The breakfast was better than most hotels. After a long day of walking through the city, I loved that the hot tub was open late. The room was a nice size and my daughter enjoyed the sofa bed. I liked the area it was in and there were some good food options there.
We had a terrible stay at Hilton Garden Inn in Dallas/Richardson. We walked in the room and it smelled like there had been a previous fire and they did not get the smell out. The elevators were against our side wall. We heard them all night long. We also heard the cars on the highway all night long. There were cobwebs where the ceiling met the wall. There were 2 windows in the room which had 2 shades on each window. Both shades on each window were pulled down but would not go up. They said they would send the maintenance man but he never showed. They finally gave us a different room for the second night after previously telling us they were booked solid.