The food options should have more variety. Bed was comfortable but the sofa in the room was old and dingy. The room smelled musty and so did the carpet in the hallway. The water left a residue on the skin. It was very hard water. We stayed an hour and then left. Would not come back here. The hotel needs serious renovations.
Everything was dirty, from the headboards having clear wipeable stains, to the table and remote being sticky, I also saw a roach in the bathroom and I had to kill it myself. The room itself isnât bad but it wasnât near as sanitary as it shouldâve been. Highly disappointed.
I'll be hesitant to stay at an Extended Stay America Suites place again.
Decent place for the low price. Really great location with lovely surrounding area in office park with lake.
The hotel, itself, is pretty "bare bones," but clean.
"Breakfast" is not a true advertisement
"Gym" is a closet (maybe half the size of one hotel room) with crowded, I'd guess poorly maintained and inadequate equipment - as per photo seen via Hotels.com, there a total of "Two dumbbells."
I thought I'd stayed elsewhere in Extended Stay America previously and things were significantly better. At the price point (and Hotel.com rating), I knew there was a risk. Nothing was horrible (well, maybe what they called "breakfast" was horrible because it was a misrepresentation). I just don't know if I'd like to do that again.
Unfortunately we had to leave this hotel because there were multiple bugs in our hotel room. Extended stay customer service was great and very understanding.
The room itself was great in concept. I love the kitchen and itâs nice to have a couch. However because of the multiple bugs we found we couldnât stay.
When we arrived in the room there was no toilet paper. Iâve never been to a hotel that didnât offer toilet paper. I called the front desk and they told me I can come get some from the front desk.
Also the mattresses are covered in plastic under the sheets. It was loud and uncomfortable.
The building smelled like weed and there were lots of people sitting outside smoking cigarettes and talking on the phone.
This was the worst hotel room I've ever seen, and I stay in hotels 20+ nights a year. The room smelled strongly of pet odor, had bits of old food on the floor behind doors, has cockroaches, and there were blood stains on the bedding. It was so unsanitary we left within 20 minutes so my family could stay somewhere that wasn't a health risk, even though we arrived hours after the kids' bedtime.
Worked out great as my ac went out at my apt. Desk lady was very friendly and welcoming. Room was ok, but there was cockroach in bathroom. Bed was comfortable which was most important.
I CAME IN TO DIRTY TOWELS I HAD YO TAKE BACK THEN AFTER A VERY LONG DAY I COULDNT SHOWER BECAUSE HOT WATER OUT AND NO WATER CAME OUT THE SHOWER HEAD AND GNATS WERE EVERYWHERE AND MOLD
Love the concept; as a large family itâs helpful to have access to a kitchenette during our vacation stays to save money. HOWEVER, this hotel is simply not clean. You can tell them barely cleaned after the last guest left - we found a balloon under the end table that was definitely NOT ours. Beds looked cleaned and were comfortable enough. Bathroom was okay. But there are bugs. I would NOT stay unless you have no other option.
This place was extremely smelly dirty of cat urine. Couch was torn cushions, stove, broken oven door, even outside door security was not working because of the cable for key card reader was cut.I felt very
unsafe and uncomfortable. The two bedroom smoke detectors were also removed. Here we stayed one night and left out of four nights expected. They allow animals, but thereâs no deep cleaning or maintenance on the building
itself inside and out. Hallway carpets were extremely dirty and smelly, and have never been clean. Stay away!!!!
The stay was amazing, I wouldnât mind staying there my next visit or recommending a family member. Itâs was everything they said it was, and we appreciate that.
To start with none of the pictures including the thumbnail on this screen doesn't reflect the property at all. Check in was ok, not horrible just neutral. Going into the side door to reach stairs to our room, it was unkept, cigarette butts from people just putting them on the outside of the door on the ground. No cigarette disposal system there. One resident was just standing at the door with her small dog, allowing it to urinate right on the doormat. The queen beds themselves were good but the sofa sleeper was utterly disgusting. The mattress was stained, very large & small crumbs all over it. Absolutely NO bedding was located or provided. Asked front desk, who stated there wasn't any but handed my husband a waded up blanket, not folded. One bedroom door & bathroom door appeared to have been kicked in, in fact the bedroom door was barely hanging onto the frame & had a huge crack where it was either punched or forced in. In that same bedroom was a large red stain on the carpet next to bed under the window. Charged $4.99 for 16.9oz bottle of soda since there wasn't a vending machine. I will also be notifying Extended Stay corporation as well of our stay. Attached you'll see pictures of the sofa bed & the doors that were damaged.