The hotel needs some updating. The beds and furniture in the room were dated. Staff was great. Breakfast could have been better. Overall the hotel and rooms were clean.
The rooms are older but bearable - our sink had a smell every time you ran the water. Rooms next to elevator are horrible - we came for a tournament and heard them run all night long!
The employees were very nice and breakfast was always well stocked.
For a Marriott property and the price you pay we were disappointed. The staff's friendlyiness and professionalism was great, but the hotel falls short on cleanliness and maintenance. Ran out of tissues, no exhaust fan in bathroom, no body soap, light on desk flickering, desk bowed, some pillows worn out.
We loved our stay here! Excellent property, very clean and friendly people at the front desk. Our kids loved the indoor pool. Wonderful location! Highly recommend staying here!
The room had a terrible odor, the bathroom floor was dirty, and the beds were made but were messy and made us question if they had been slept in and the sheets had not been changed.
For a hotel that charged $225/night I expected something nicer. The black out curtain was torn and because of that it hung down and could not protect us from the streetlight outside that shone in our eyes. Doors slammed most of the evening and night--and although two of us were in the room, the maid only left one caffeinated coffee (one cup) for us to brew the next morning. I could go on...................
Ok, here's the deal. Expedia overbooked the hotel. I haven't received a refund yet. We had to stay in a different hotel. Expedia called the hotel twice, but they said they didn't have the authority, call back. When they did, they said the manager had already gone for the day. I do not understand why I had to pay without staying there. If they approve the refund, Id be happy to remove the bad rating.