I would never recommend this hotel for stay. They had very bad conditions of the room. I booked non-smoking room at first and they gave us smoking room, which we had to argue for to get the non-smoking room. Even the room was not good at all. There was bathroom faucet keep on leaking and making the noise.
My stay there was horrible. Hotel is absolutely substandard. There was near no internet reception in the room. When told staff, they said this is the best they have. Most importantly, cleanliness was pathetic. I had dead cockroach in my bath tub at check-in and there was a live rodent in the bathroom. The hotel management was unapologetic and totally indifferent. I'd not recommend staying here.
It was disappointing experience at Lemon tree. Room was not properly cleaned and prepared. Toiletries, napkins, towels nothing was in place. Olympic javelin event in which India won gold,couldnât be watched because particular channel was not subscribed by the hotel!
The restaurant and it's staff were exceptionally welcoming and offered great variety , and customer care. The Manager Davraj is excellent and is a very dedicated hands on manager.You can see that this is a happy work environment. Special mention to Deepak who was a wonderful waiter.
The office staff however were the opposite. Disappointing and unhelpful on many levels. Emails via Expedia were unanswered and then when I sent an email directly to hotel it wasn't answered in a timely manner and received email about airport transfer after I had checked in.
Even-though, we (2 of us) did not take break-fast, we were charged for it & when I pointed out the mistake, the front desk clerk said, he does not have the authority to change the bill, even if he agrees that we have not been offered break-fast.
Sachin
6/10
Nice hotel but difficulty in communicating in English.
Also restricted choices regarding the menu offered and moderate grading regarding the cleaning conditions