Great location and great apartment. Good value for what you get. Kitchen could be better appointed. Pickup process was pretty bad. Concierge with keys was nowhere to be found.
Awesome building and location. Going through hotels.com created some complexity on the communication front. One big issue with this property is parking. You have to give them the details on your car 48 hour prior to arrival which is tough with rental cars.
The "customer service" is HORRIBLE. There is no one to answer the phone, there is no sign out front to even find the "hotel" easily. What this place is isn't even a hotel. They are apartments posing as a hotel. It is basically an ABNB. They have a key scam going where they hand you an envelope with keys and then walk away before you can even examine what's in the envelope. Then when you realize that you haven't received all of the keys and notify the "concierge" he or she will not help you because "they don't handle that". The lost key cost is $350!!! You are also presented with a list of rules that is ridiculous. Something that had our company known about from the start we would never have booked here. I am already expecting a fight regarding the room condition (which is why pics were taken), and the key scam. Do yourself a huge favor and DO NOT STAY HERE!
This is an apartment in an apartment building, so no hotel type amenities but very comfortable and conveniently located. There is a coffee shop nearby and the unit has a furnished kitchen.
The property is excellent and so are the apartments, but the check-in was terrible, I shared the apartment with a colleague who arrived before me and they did not let him in. I had informed the property the day before that he would arrive earlier and gave them his generalities. He even had a copy of my passport. In the end he had to book a room elsewhere for the night.
This is first an apartment building. We were given no information about the building. We asked the concierge where the pool was and he didn't know! There is a club right across the street that was so loud until 1:30 am! That's probably why they let it out as a hotel because no one will sign a lease. There were 3 different directions as to what to do with the keys at check out. I replyed to an email and never received a response. I called the number and they didn't pick up. We were given no instructions on the elevator. You need to scan the fob on the key chain to select your floor. We will not stay here again.
The only issue I had was the paperwork and communication was annoying. I had to fill out two different forms with basically the same information. I got 27 emails from booking to checkout. That was excessive. The place itself was fine. Easy walk to the restaurants and stuff.
Check in was awful. When we got there, the concierge couldnât find anything about our stay and spent 30 minutes+ on the phone going back and forth with someone named Maria. I had to show them receipts proving our reservation. From other reviews I tried to do my due diligence ahead of time by filling out the form and calling the number on the form but that obviously didnât help. We asked for parking (extra fee) and due to the confusion weâre told we would get it the next day. We didnât and that concierge person said she had nothing to do with it. There was a hockey game and no parking so we had to park blocks away. We did end up moving the car closer around 11 pm because we were worried that our car would get broken into. Itâs 2 hr parking starting at 9 am so we figured we had enough time when we checked out. Nope. We got a parking ticket at 10:04 am. The apartment was nice be but not worth all of the trouble we had staying there. It is an apartment building and they are renting some of the units out but very disorganized!
The bed was AWFUL! Nothing at all luxurious about it. The couch was broken, no one responds unless they want a form filled out or they want money. One elevator was working.
They wait until the last minute to give you entry instructions and check out instruction. The actual apartment complex will give you the keys but has nothing to do with renting it.
Like the other reviewer said, it's really a tale of two halves: the pre-arrival communication was lacking but the property itself was super.
After making the reservation I got an email and text asking me to complete a Move In form. I had a question about the form, emailed the contact and got an immediate answer back. So far so good, but then I emailed the form back to the contact and nothing.
The next day I got another email and text asking for the form so I tried again and still nothing. Finally the property's leasing office called me and I was able to send her the form fine. Yet I continued to get emails and texts from GLS asking for that form every day for the two weeks leading up to my stay! This happened even after getting an email from them saying I was all set!
Finally when arriving at the location, I was told by the front desk that the leasing office wanted me to return both sets of keys to them via the front desk, but a letter in the room said I was supposed to leave one set in the room and turn in the other to the front desk when leaving. Unable to contact anyone on the federal holiday, I went with the front desk's instructions since the leasing office had been more responsive earlier. Fingers crossed I don't incur a lost key charge!
After all that the property was great! The room was well appointed, clean and comfortable. Right across the street is a food hall with nightly live music in an inviting open area that winds down at 9. But worth all that stress?