Staff is very attentive and all the basic aspects are great -- good wifi, very solid breakfast buffet, hot water for showers. There is also a strong evening vibe of live music and buffet dinners that makes the property relaxing if you are here on business.
The collective standard of excellence is what I love the most. Smiling faces and prompt customer service stands out as well.Both BMK & Hotel Africana are amazing!
The staff are unfriendly, poor customer service, the receptionist couldnât find my bookings . I was very disappointed and emotionally distressed! I think for my mental health I would never again book with Expedia to stay at African hotel !!!!
the room fridge was not working. The Room AC was difficult to operate and shut off twice in the middle of the night. The TV was not easy to operate. Only had sound but no picture. The water faucet in the shower was stuck on very hot water and ended up taking a cold shower.
Gracious staff, clean rooms and quirky architecture. Odd styling choices, which seem to be Soviet inspired, and that's part of the experience. Great value for a historic property.
Sehr nettes und bemĂŒhtes Personal. EingeschrĂ€nktes FrĂŒhstĂŒck- und Lunch- Dinnerauswahl. Man sollte auch wissen, dass bei Lunch und Dinner alle GetrĂ€nke extra bezahlt werden mĂŒssen. Schöne Anlage, aber es sollten dringend die Zimmer renoviert werden. Bei einem Teil ist es schon passiert, der Rest hat es aber bitter nötig.