We were booked in to the three bedroom unit but on arrival were met with an original house from the 60s/70s. The living/kitchen/dining space felt ok, but heading to the bedrooms wasn’t pleasant. The carpets were stained, the toilet didn’t flush properly, the toilet had a low window with no coverage out onto the main road, no screens on windows or doors meant mosquitoes and flies came in, there were stains on the sheets, the outdoor furniture was covered in spiderwebs. The house was extremely musty and messed with my husbands hayfever. This cost us $700AUD for one night.
I went to reception to ask for other options and there was one other room. He was very helpful, showing me the room which had a queen bed and a pull out double sofa bed. We moved here and on trying to get the bed ready for our two kids, discovered no mattress on the sofa bed. Back to reception and he was very apologetic, offering 5 meals for dinner (we had already eaten) and said he’d get the mattress for our two kids to share. When we returned from a walk, the sofa bed was packed and an entire single bed had been brought in. Our kids are too big to share a single. Back to reception for the 4th time, we got sheets and blankets and made up the sofa ourselves (not bed, she slept on the sofa). The mattresses were extremely soft and uneven. The shower head was broken. I barely slept a wink.
It’s a shame, the location is stunning, opposite the lake and mountains. But this place needs a lot of work.