Really bad experience here on one night - very good on another. The problem here is that they book weddings - fair enough, but it should not affect guests that pay good money for a peaceful stay. We did not get this - noise from wedding guests (children and adults shouting in foyer and loud music until 3am). Complained 3 times. As a result we got up late, but not so late according to their advertised breakfast time (until 11am, we were there at 1040). There was literally nothing left except some bread and fruit. Had to ask for everything and the staff couldn't provide much of anything. Such a long queue for the coffee machine that had run out of milk. Staff cleared away our coffee that we left on a table with juice while we tried to get some toast - you couldn't make it up.
The manager wasn't available all weekend either in person or on the phone and we were offered very little in the way of compensation - pretty pathetic to be honest. Monday was such an utterly different experience - quiet, great breakfast etc. This hotel really needs to respect the needs of guests when there are events. The reception staff were super lovely and tried to do their best, but the lack of manager on an event weekend is really poor in my opinion.
In a beautiful area with a castle near by, seems very deceiving to market a hotel as if it is located in the castle compound or is any type of castle itself. It was nice but it was not what we expected. Like staying inn the suburbs when you think you are going to the big city. If you want clean and safe, beautiful and nice English speaking people, this is a great choice.
We stayed for 6 nights,our room was clean the staff visited everday wuth ckean towels etc.
Lots of choice at breakfast but the cooked section wasnt great, even if you was there early the eggs were overcooked cold and greasy, bacon not great.
All other food was lovely, croissants were beautiful.
On arrival our room was overlooking the car park so we decided to upgrade at the cost of âŹ45 per night.
Our new room had great views and lots more space.
Breakfast wasnât great.
I asked for eggs on the second morning and after waiting 20 mins they came out cold. Not sure why.
Its a very peaceful hotel. If you want to relax, read a book and listen to the birds this hotel is for you. Everyone was enchanting and great service. Beautiful
El Hotel es muy bonito, elegante y comodo, todo muy ordenado y limpio, el personal super simpaticos y atentos, quizas en algunas cosas un poco fuera de lugar el precio, pero la relajacion en la estancia la tienes segura, ademas que esta en una zona tranquila de castellar
This hotel was our holiday's highlight! Relaxing environment , thoughtful design , beautiful and almost meditative mood .You can always find different places to relax. The food divine , you certainly do not need to look for alternatives ! Staff dedicated and highly personal, we did not want to leave!
muy tranquila la estancia bastante caro el restaurante y todos los extras jarra de cerveza en la poscina 10⏠por ejemplo el jacuzzi de la fotografia no esta y los fines de semana dan bodas y deja de ser tranquilo
LÊkkert hotel. VÊrelset var dejligt lydt, dog fik vi 2 enkeltsenge som stod i hver sin ende af vÊrelset. Vi bad om at fÄ en dobbeltseng eller hvor sengene stod sammen, da vores booking sagde dobbeltseng, men de havde ikke andre vÊrelser ledige. De tilbÞd at flytte sengene sammen dagen efter nÄr rengÞringen kom. Vi flyttede selv sengene sammen, synes de burde havde tilbudt at gÞre det for os ved ankomsten. Poolen var lÊkker med grÊs rundt om. Morgenmaden var god med frisk presset appelsinjuice.