I was extremely disappointed with our stay. The pictures online make this resort look luxurious, but the reality is completely different. It is advertised as a five-star, all-inclusive resort, but I would honestly rate it closer to a two-star experience.
Many of the amenities we paid for were either unavailable or only open on a very limited schedule. The gym was closed for our entire stay, the water park was only open at certain times, there was only one pool open, and only one snack bar was available. That is not what I expect from an all-inclusive resort.
The food was another huge disappointment. It lacked flavor, had no authentic Mexican taste, and was just barely tolerable. The drinks were equally disappointing. Most cocktails tasted watered down, and the tequila served at the bars was very low quality.
The service was inconsistent. One of the female servers was especially rude whenever we asked for something simple, like extra coffee or a cup of ice. She acted as though helping guests was an inconvenience, which made us feel unwelcome.
The only positives were that the room’s air conditioning worked well, the hot and cold water were reliable, and the birds around the property were enjoyable to see.
Overall, this resort does not deliver the experience it advertises. For the amount of money we paid, we expected a true five-star, all-inclusive vacation. Instead, we found closed amenities, mediocre food, watered-down drinks, and poor customer service. I won’t stay again
