We arrived at 9.30 pm,pointed to the restaurant, no guests or staff in sight, ordered 2 snacks and 2 beers, food poor, beers warm and prices high. The hotel looks spectacular, but we thought we were the only guests, even at breakfast, at the pool at the gym. We requested a late check out, were given a negotiated price (400,000vd) when we left they insisted on another 100,000. Great Hotel and poor management and service.