The check in lady must have had a bad day. She didn't come out until I said "hello". When she came out she said "you're at the wrong terminal". So I stepped over to the other computer and said "this is where you should be" No hello, thank you...nothing. When we checked out in the am, the lady wasn't quite as rude, but no greeting to us, nor thank you. We thanked her ?????
I tried cancelling another holiday Inn on our return trip, but we booked it wrong and wasn't able to cancel. Fortunately, the lady in OK was in a much better mood.