My wife and I, and her friend visited this property--and Hanoi--for the first time. Here are my observations:
STRENGTHS:
- STAFF: The hotel staff are EXTRAORDINARY. They were always available, helpful, polite, and answered my many questions.
- LOCATION: The location was perfect! We're were within walking distance of all the important sites and restaurants (everything else) was literally steps from the hotel.
- HOTEL SERVICES: The hotel offered massages, facials, tours, and included breakfast (which was amazing), and we enjoyed all of them and they did not disappoint.
WEAKNESSES:
- CLEANLINESS: The hotel was clean, but the the bathrooms and shower had mold and mildew. Also, it appeared that staff didn't clean the floor so we cleaned it ourselves.
- ROOM RESERVATIONS: We had a reserved/purchased a room with a balcony to the front of the hotel, but when we arrived they said they didn't have one for us, but they could check later in during the week. We just decided to stay in a different room, which was cheaper so we could've saved money at the outset.
Overall, this was a great hotel notwithstanding the weaknesses. I would definitely stay here again!
