disrespectful staff and very bad service. We arrived at midnight to the hotel to discover that our reservations (4 rooms) have been cancelled because they had too many demands. They prioritise the ones booked though them directly rather than those booked by Expedia. No explanation, no solution offered, even though they found our reservations, they just said that the hotel is overbooked. We had too find another hotel in Riyadh in the middle of the night
I was very disappointed as I spend a fortune of 10 days, housekeeping was never done on time. There was no shower gel, I requested on multiple occasions, broken towel rail, broken shower gel bottle handles, you would have to repeat a single request multiple times. There was an error in my last bill, they added laundry twice for me, there wasnât any record to collect data, i hd to wait for an hour on reception to resolve the issu on their behalf. I keep requesting as i was running late for flight. Breakfast served was cold
Excellent location, very good service and friendly flexible staff. response to requests is quick. There is a free parking. On the other side, the furniture is a bit worn out and would require some renewal.
The property hasnât been maintained for maybe many many years. The breakfast quality is below average in terms of the food items they use, from cheese, to vegetables and the worst by far is the bread. I honestly donât know if you can call it bread. All in all, in terms of food itâs not even two stars.