Check in very difficult. Soap distributor was empty. Bathroom tiles were coming loose. At 8:00 am there was no more bread nor croissants. When I contacted the responsible person for the breakfast I was told "too bad". So I had no breakfast although included in the price. I will definitely not return.
Great room and loved the self service breakfast! Only issue was glass walls/door to bathroom - not great if you are staying with anyone other than a partner.
The check in process was terrible. It took 1 hour of our time and 3-4 staff to troubleshoot how to open our assigned room. With my troublesome knees, I had to go up and down the stairs (the elevator didnât work without a working room key!) several times before I could open the our room. Never experienced anything like this
Check-in was frustrating. Our lesson learned - check in and setup the digital keys before you arrive. We were a group with 3 rooms and it was not clear how to encode the key when using the kiosk as there were 3 places a keycard could be placed. Once we realized which one it probably was, it was not working. The kiosk was throwing an error that said to contact staff but provided no means of how to do so. We did not have any cell phone or wi-fi service in Sevelen so we were not getting the emails about checking in successfully or instructions about the digital key. We eventually drove 10 minutes to get cell service, checked in online and then were able to use the digital keys. Everything else with the stay was good once we figured out how to access our rooms.
The room was nice but we spent a lot of time to enter into a room. There was no person at the front and we had to check in by the machine. Right after I checked in, I received an email from the hotel but it was totally written in German and there was no English instruction at all.
So I had to spend much time yo find out how to enter the hotel and room.
Mit der Buchung hat alles geklappt online Check in und Check out.
Zimmer alles sauber
Wir wahren mit dem Fahrrad unterwegs und mussten diese vor dem Hotel Parkieren es wahre gut wenn es Möglich wÀre zum das E-Bike zu laden wen man den Akku noch vom Bike entfernen kann.
FrĂŒhstĂŒck ist in Ordnung.