Hotel staff is friendly and helpful, and hotel in general is OK. Room floor was not really clean, lighting could be better (only one source of light in the room, and not very warm). Shower water was hot, which is always nice in Central America, but we had the visit of a cockroach in the morning. The hotel has a nice swimming pool and a nice restaurant with tasty food (slightly overpriced, though), but the pool table had no cue sticks or balls readily available... The casino is a nice option to waste some time and money, and is smoke free, which is definitely a plus. Overall disappointing for the price paid. Welcome to Costa Rica, I guess...