Very disappointing. Upon booking we selected a room for 2 adults and 2 children and already paid extra for this occupancy. Upon arrival we where told we had to sleep with four persons into a king size bed! If we wanted to get an extra bed (which is not specified upon booking) we had to pay an additional 1200 Bath per night. The lady on the counter was not flexible and she just kept reading back the terms and conditions of the hotel. They found a solution at the end but only after I threatened to leave. The other staff members where very friendly. It was however a very angry start. This was a duplex unit with stairs going to the bedroom upstairs. The stairs are wood and varnished and where extremely slippery. Beware if you have kids. Silly that there is no TV in the lower part of the room where there is corner sofa and table. There is one in the bedroom. The unit itself showed signs of heavy usage and poor repairs. (caulk and paint patch up's everywhere). There is a transparent glass door separating the toilet from the rest of the bathroom. The bathroom has flap out doors who can't be locked. So not private at all if you use the toilet. The bedding is hard and not suitable if you are looking for European style comfort. Air-conditioning downstairs was freezing cold and hot upstairs in the bedroom part. Breakfast was great and pools are small but good. You need to cross street and pass and alley with garbage in order to get to the beach.
Bel hotel ,trĂšs bon personnel , chambre avec piscine dater ,piscine de la chambre pas bien entretenu et sale ,mais l'hĂŽtel est jolie ,mais le point noir jamais autant vu dc moustique vu la situation de l hĂŽtel
Wonderful stay at Outrigger hotel in Surin! Highly recommend staying here. ( I am very fussy) arrived late at night, check in was fast and easy hotel to find with Grab. The first room was very noisy( slamming doors, paper thin walls) immediately I was upgraded to a bigger room with private pool. Guide(manager) listened to all my concerns and solved them swiftly. New room was beautiful, quiet ( except when a family checked in above me, kids jumping and banging Around) the private pool was cold and I loved it. The hotel is beautiful and clean. A walk across the street to Surin beach ( they have security to help you cross) the beach has bigger waves, lots my prescription glasses in the ocean. guide brought me my spare glasses to the beach so I could see! The breakfast is good and changes. The service here!! Omg itâs so good. All smiles. Everyone said hi and checked on me. I was solo and 6 months pregnant. I felt very safe and taken care of. The only down side is that people can smoke in the seating outside the restaurant and with the doors open your eating while breathing in second hand smoke. Itâs a shame because itâs toxic for our health. They did offer to bring me my breakfast to my room( since Iâm pregnant) but I also want to enjoy the restaurant. I think they should not allow smoking at the pools or restaurant for everyoneâs health. Other than that I would go back 100% the staff made my week there amazing! Thank you Outrigger team! Thank you Guide!! Best manager!