I had a Horrible experience with Rachel the manager. On Easter morning, while I was getting ready for church, she bamged very loudly on my hotel door. She was upset because her colleague who was compassionate gave my famil a extra room free to accommodate my family size. The original room was insufficient because the couch bed obstructed entry to the king size bed. Since it was late at night the desk clerk said to leave my adult son sleeping. He told my husband and I to just take another room. I asked him was he sure he said yes because no housekeepers was on duty anyway and the room would not be rented again. We shook hands on it. Rachel behaved like someone from the gutter. Totally unprofessional. She had a private office. She could have spoke with us there respectfully. She doesn't belong in a management position.
Staff was great and met needs requested (Towels and wash cloths) but I have to be honest (wait before I dumb the load the breakfast was so good! I was very pleased as well as my family) the rooms were so smelly! 204 the bathroom curtain smelled like old people and we couldnât use the units (Air & Heat) the smell that came out of it was smelling so bad we just kept everything off! Then the kitchen area smelled like idk old oil. I sat a cup of water in a Wawa cup in the fridge and child ewww it tasted nasty! Like the fridge was clear but it made stuff taste weird. I took some disinfect wipes with me
And stuff was just grimy and nasty. The couch was so brown! I covered it before my kids sat! I had to! I donât it was okay but the smell was taking me out I was just happy to come home to be able to walk around with no shoes and socks inside
I feel like some turkey should be added top breakfast menu. It has nothing to do with my religion, I can't eat pork because of high blood pressure. Otherwise, the food was good, the room was clean, and front desk attendant was excellent.