2/10 – Matig
24 mei 2025
Unpleasent stay
Unfortunately, our stay at this hotel was disappointing. The rooftop terrace and the pool were under renovation, but this was not mentioned anywhere beforehand. Starting at 7 AM every morning, we had to endure loud drilling that lasted all day and was clearly audible in our room, making it impossible to rest.
When we tried to address the issue at the front desk, we were told that the manager was unavailable. However, when I went to the office myself, I found the manager, who initially pretended to be a hotel guest to avoid the conversation. I had to insist multiple times before we could even begin discussing the problem. Eventually, after more back and forth, a third person stepped in and helped resolve the issue (got 50% off).
Shockingly, we were then asked not to mention this situation online. I find that completely unacceptable. Instead of being transparent, the hotel seems to be actively trying to hide the situation.
I cannot recommend this hotel.
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