Very clean, with kind, welcoming staff and peaceful atmosphere.
The music played outdoor breaks this feeling a bit.
Beach is next door, with security staff always watching over, and while downtown is rather far the tricycle comes fast enough after a call from the lobby.
Property and resort is great but their policy and mabagemdd we Mt is terrible. For the price we paid for the family villas we should get more towels and ice. Simple request to get a bucket of ice for our rooms they said the machine broken there is no ice. But there were giving ice in the restaurant s. We spent a lot for dinner and gave a tip but they told us there no ice. When I complained to front desk about the ice and towels. First she said only get 1 towel per person per day. But we swam since the highlight of the resort are the pool and beaches. Ofcourse your always wet. You need more than one towel. I asked them why they are cheating out on the ice and towels? Front desk answered because guest are stealing the towels. So is that our problem? We paid for the nightly rate and thatâs why they held back 2000 pesos for incidentals. For the ice they said since we ate at the restaurant and spent our dinner they will give a bucket of ice. I never heard such rules and policy. I think they should change their policy and the management. Their policy leaves a bad taste on their guest. All our friends and families asked about the resort and all we said told them about their bad policy and terrible management . We donât recommend this resort. . If your going make sure you bring your own towels and ice.
Like most things in the PI it's worn-out fast. Toilet issues - "international buffet" is really just a Filipino buffet with eggs for the Westerners. But the asset Aureo has is their pool. They really don't hype it enough. Strong current pushes all swimmers along in a circle around the pool area. TERRIFIC therapy for all bodies. Never seen a pool like it. Great use of the limited space. Staff is very kind and wiling to help.
Very slow check in, room was aged and dusty, wall mounted TV at an unwatchable angle, hotel far from beach, long walk around property to pool and restaurant, countless mosquitoes devoured us through the night, slow check out.
We originally booked for a four night stay but only stayed one night. As two young female travellers, we felt really unsafe in the resort and had to cut our trip short. This was largely due to the surrounding area, the openness of the resort and a couple of comments made to us by staff. The hotel itself has good facilities but was not clean at all. Our room was full of mold and our socks were filthy after walking around the room for a minute. The staff were approachable, however, we had a lot of trouble organising a shuttle bus with them and they tried to charge us for one of the journeys twice. What we experienced of the food was good but does not justify staying here.