2/10 MĂ©diocre
11 juin 2018
Green Tree Inn Nantong
I had a terrible experience with this hotel. Although I try to make lemonade out of lemons when I can, this experience didnât avail itself to positivity in any way.
I had paid up front for a week at this hotel mainly because of the advertised price and the reference to âwe speak Englishâ. The problems started when it took me extra days to get my visa. I arrived a couple days late for check-in, but had called the hotel (but no English followed by disconnection) each day to report my delay. I had to communicate through an Expedia agent (which always takes more time and effort) and each time they reassured me the remaining days on the reservation were available but I would not be refunded the unused days. I finally got there with two days left but the front desk struggled to even find my reservation. They found a manager for me who spoke a few words of English. She wanted Double the money from my original reservation before letting me in. She couldnât find any record of my previous payment.
So I got Expedia on the line and they tried to intervene. The hotel wouldnât take the call. Bottom line, my plans shifted and it was a non refundable ticket. I thought I could salvage at least a couple days since I âchecked-inâ by phone. Nope.
Plan on difficulty communicating and painful adjustments to your bill. Itâs frustrating and infuriating. Book here and keep your fingers crossed. Best wishes.
Ty
Ty, séjour de 5 nuits
Avis voyageur Expedia vérifié