Terrible service.
Booked this hotel to celebrate a birthday and we were greeted with the front desk saying our room wasnât available anymore. Claimed they phoned me a few days prior to confirm. Surely if a guest does not answer a call, you follow up with an email? Funny thing is, at 1am of my booking, they said my two rooms wouldnât be next to each other.
So first they claim I didnât confirm them a few days before, yet a few hours before check in, theyâre telling me about my room.
Their solution?
1. Take us to a nearby hotel for a room
2. Pay for a cheaper room (but couldnât give us a refund as Expedia deals with it. So they want us to pay MORE money to them due to their fault)
Finally after persistence, two rooms magically became available.
This sort of management shouldnât be happening. It caused a bad start to a birthday trip. What made it worse was the girl at check out was also rude too.
Seems like itâs run by a bunch of teenagers. Itâs a big shame because the area and the business room isnt too bad.
The location of the hotel is great. Itâs right next to lots of cafes and restaurants in the OCT Loft area. The front desk was very efficient too.
The room was nice. The furniture was not quite as good as it seems in the photos, but it was clean and comfortable. The added bonus of a bathtub was a good surprise.