Didnât get connecting rooms even after requesting it, rooms looked ok but the beds werenât comfortable you can feel the springs, the pillows were flat the staff didnât seem helpful either. This will probably be the first and last stay at this place. The price rate was too expensive for a bad experience! Not happy about this hotel.
Less than I expected. I was expecting comparable to courtyard inn or hyatt place, and it was not. In Reno, it is more expensive than courtyard, fairfield, hyatt place, holiday inn express, and I would stay at any of those before ever staying at Home 2 Suites again. Two queen room has a barn door on the bathroom that provides no noise barrier and little privacy. A barn door is a very odd choice for a bathroom. The first room I was in had an AC that barely blew, but had a high-pitched sound. We switched to the second floor. The AC worked but was very loud when it clicked on and off continuously. Street noise was very loud. It sounded like motorcycles racing until well after midnight. The sound from people walking around on the third floor was incessant until well after midnight. Great shower pressure, and if you are 8 feet tall you will still fit under the shower head. Plenty of outlets and usb ports. Staff was friendly.
The hotel overall was quiet. Compare to other Hiltonâs we stayed at the breakfast menu is limited. The downside of the stay was the unauthorized kids at the property walking and lounging around. Unacceptable!
My husband and I stayed 2 nights. We met my sister and brother in law who were there for a convention. They brought their 2 dogs, which worked out well. They also wanted the kitchen facilities as they are gluten free. We liked the daily breakfast. We all liked the nearby walkable dining options. Wish there was a nearby casino shuttle, but all in all we would recommend.
No me tenian mi habitacion lista y espere masde3hr
Sistema de computacion malisimo el
Personal no tieme la capacidad de reaolver problemas por ellos mismos no saben atender al cliente y no son capaces de resolver problemas
This property did not disappoint. High ceilings make the room feel more spacious. Breakfast in the morning offered a great variety. Gym and pool amenities were clean. Evening time staff member was FaceTiming someone as we checked in. So could work a little more on the checking in process. Room quality however, worth the stay.
Pool was closed so kids were disappointed. Front desk service was meh, breakfast was what you expect at a hotel breakfast. Room was clean and comfortable.
SĂșper limpio el lugar muy nice , solo tuve un inconveniente con el sofĂĄ cama q estaba dañado y no pudimos usarla como cama .asi q usamos el colchoncito para dormir . Pero sin eso todo estuvo muy bien. EstĂĄ muy limpio.