Today, July 14, 11:00 am, when checking out, at the lobby door when leaving the hotel, they had the mat placed incorrectly, I tripped and fell on the edge of the door, I hit my knees, I have a arm with bruises, my whole body hurts. I'm very hurt and none of the staff came to come and help me or they didn't bother to call the ambulance, the truth is it almost killed me, there was no attention, only because Tia asked for a bag of ice they only gave us the ice . . I felt humiliated, with no security.