I reported twice that I’m extremely sensitive (due to pregnancy) to the cleaning products used by maintenance, as they were much stronger than any I’ve encountered at other hotels. Instead of addressing the concern, the staff responded dismissively and moved me to an “allergy-free” room - which, as they knew, doesn’t actually exist - and that room was in worse condition than the first.
The hotel itself was poorly maintained: the furniture was peeling, the bathroom grout was dirty, and there was even a spider in the first room. I ultimately did not stay at the hotel because of these issues, yet I was still charged for the rooms despite not staying in them.
Given the circumstances, I’m requesting a full refund for the charges. It’s disappointing that a property under this brand would handle a guest’s health concerns so poorly, especially one involving pregnancy. I hope management takes this feedback seriously, addresses the lack of cleanliness and communication, and ensures that future guests aren’t treated this way.