6/10 – Goed
1 okt 2025
check in was quick and valet were friendly. there was no wait ever when we needed our vehicle.
the pillows were really weak, but the beds were comfy.
the steam room was out of service and when one pays close to a grand nightly and counts on all amenities to be operational and usable, it’s really frustrating when they aren’t. we asked for some essential oils so that we could use them in our stream shower, since we couldn’t use the hotel steam room, but they were not accommodating in the least, & offered to sell some to us. how cheap! it demonstrates how little customer service matters to them.
the outdoor hot tub was never above 100, which is also disappointing. especially when it’s really cold out. hot tubs should be at 102-106. we mentioned this, and asked them to turn the temp up, but were told they’d let engineering know, but i doubt they did, bc it takes little time to heat up a few degrees & it was 99 degrees the next time we went to enjoy it.
due to the fact that the establishment didn’t value us as guests, we would certainly stay elsewhere in the future.
Bentley
Bentley, gezinsreis van 3 nachten
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