2/10 – Matig
20 januari 2025
Poor service
I had high expectations for the Conrad Fort Lauderdale, but my experience revealed a troubling lack of integrity and service that should give anyone considering a stay here serious pause.
First, while this hotel markets itself as a premium property, the state of disrepair throughout is hard to ignore. Broken Pelotons in the gym, non-functioning handicap buttons on pool doors, peeling wallpaper near elevators, cracked walkways with standing puddles, and soap dispensers hanging off the walls are just a few examples of the glaring neglect. For a luxury hotel, this is unacceptable. These issues, while minor individually, collectively paint a picture of a property that isn’t being properly maintained. This alone would have dropped my rating from five stars to four.
But the real reason for this review is the appalling way the staff handled our request to extend our stay by a single night due to a flight issue. I went to the front desk and was assured—after the staff member consulted with her manager—that our extension was confirmed. “Same room, same rate, you’re all set,” I was told. We went to dinner relieved, only to receive a late-night call stating the exact opposite. Suddenly, the hotel was “at 100% capacity,” and we were told we couldn’t stay after all.
To make matters worse, their email apology—while polite—offered no solutions and no meaningful assistance. While they claimed to be fully booked, a quick search online revealed rooms available for booking at the same hotel.
Andrew
Andrew, reis van 2 nachten
Geverifieerde gastenbeoordeling van Hotels.com
