The apartment is great, spacious and well equiped, no doubt about that. Finding the apartment is more difficult. From the address you have to go to the reception (not indicated anywhere), which turned out to be in building-B, room 317. There you will get the key. Staff at the reception is OK, but that's about it (somewhat inefficient, absent, chaotic). Basically, you rent a great apartment in the center of santiago, at very good location, but do not expect additional service (and that can also be fine). Swimming pool and terrace were closed.