If it weren’t for the one thing, which was a HUGE thing, I probably would have rated this experience much higher. There was a bit of a misunderstanding regarding late check out requests between myself and two members of staff, but the issue here was the housekeeping. At some point while cleaning the room when we were out, the housekeeper turned the bolt on the door to keep the door from closing, and locking. The only issue is they never turned it back. So for the entire day our room was ajar with our passports and electronics inside. We were lucky enough that no one dodgy walked the halls, and the manager was apologetic when I spoke to her about it - but this was enough for me to not book a Park Plaza (all of Radisson really) ever again. This could have easily been so much worse.