4/10 – Redelijk
14 januari 2025
Disappointing Experience
This was not what we expect from Hilton. The staff was not friendly or engaged. She almost seemed irritated that we were there. She instructed me to scan a QR code to pay for parking when we thought there was free parking. Scanning the code brought me to another company’s website where I had to enter credit card information, vehicle information, etc. This is a real nuisance and not what I want to be doing as I help a disabled husband into a hotel. Our front desk person did not ask if we needed directions or a specific room. It would have been nice to be near the elevator, since my husband has difficulty walking, but we were given a room down near the end of the hallway. There were no directions given as to where the elevator was. When we got to the room, the amenities in the bathroom were minimal, the shower was in disrepair, and the bedding was ripped. Usually Hilton Garden Inns are very nice. There were only paper cups provided, no real glasses. I would not stay here again, mostly because of the parking issues and the apathy of the staff.
Andrew D
Andrew D, reis van 1 nacht
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