The hotel might look good, but the experience was very very bad. Perhaps most of the positive reviews were based on summer holidays. I stayed during the winter season.
Good points:
- Good smell inside
- Location was great
- modern facilities and building
- great options for food
Bad points:
- No airconditioning, only heater
- Room was extremely isolated which caused room temperature to be very high
- In order to have a good temperature in the room you have to open the balcony door, but then you're lying there with all the outside noise
- When I asked the reception to send someone to check on the ac, they sent someone without a uniform who appeared to be a security guard instead of a concierge.
- The bed felt like a car tire. The mattress was of low quality for a 4 star hotel.
- There was dust and hair to be found on various places within the room.
- Airport shuttle was an extra 25 euros! That's more expensive than a luxurious taxi.
- rooms weren't sound proof at all, you could hear pretty much everything from above and around the room.
I booked the suite and honestly, it was one of the worst decisions I've ever made. I'd highly recommend any other options if you want a good stay, especially during the winter season. Also, when I pointed out the issues to the staff, they were very unprofessional and unwilling to help.
Long story short, don't be fooled by the positive reviews. I've stayed in many hotels around southern Europe and this was one of the worst by far.