While the room was moderate at best and the location is great for walking to Bayfront Park, the rest of our stay was not great. The parking ramp is scary and likely not code compliant, same goes with the elevators. The entire hotel has a musty, dirty smell and is very dated and worn. The once beautiful restaurant at the top of the hotel is now in very rough shape and appears to serve only fried food and smells worse than the rest of the hotel, if that is possible. The worst part is that my husband woke up with his eyes swollen, likely from dust mites or pet dander. We could not wait to depart and will never stay again.
Location is amazing and staff were friendly, howeverâŠ
This property is in urgent need of a thorough safety review and upgrades to the elevator, plumbing, bathroom exhaust, and HVAC systems. Blocking stairwells with everything from brooms to kitchen bins is unsafe - especially in a 15 story tower with clearly unreliable elevators. Damp carpeting around individual hotel roomsâ HVAC units, whether from rain or condensation, is a clear mold concern. The property needs a variety of cosmetic updates, but the safety issues really need attention.
Our stay was overall positive. The room was clean but it is an older building so fixtures, sink, bathtub were all pretty old looking. The service was efficient and the staff were friendly. Parking was questionable. Lots of signs saying âpark at your own riskâ and overflow on weekends have to park at the bowling alley across the street. Overall a good place to go to be downtown without the outrageous cost.
The staff was excellent any time I had an interaction with them. Super-friendly and willing to answer my questions or get what I needed. I love the fact that you don't come and clean and gather towels every day. This should be more common in hotels. The age of the hotel could be seen in little ways here and there but for the most part was clean and comfortable.
The elevators were not working properly, i am claustrophobic, so panick would set in when they wouldnt move. We were stuck on the 10th floor for 15 to 20min trying to get to the restaurant for breakfast. Only to find out once we finally got there that they were extremely understaffed. The staff that was working were doing a great job tho, just very far behind.
We loved our stay, check in was fast and easy, but was never given any kind of a receipt. The hotel is in a perfect location and had ample parking.
The room was ok, the bed was wonderfully comfortable as well as the bedding. And the black out curtains worked great. The air conditioning worked very well.
I opened a drawer to put some things in it but changed my mind when I saw how dirty it was.
We really liked the on sight restaurant, however when I got home I looked at my Visa account and found out we were charged twice for our dinner that Friday night. I have tried and tried calling but cannot reach anyone to help fix this problem.