No shampoo, no heater (it's very cold in the morning), you even need to ask for a bottle of water, which most hotels in Mexico already have in the rooms. Towels are rough. The bathroom is so small, I wonder how a large person could fit on the toilet.
The room light at the room did not work. They tried to replace the bulb, but that did not work. There was only ONE electrical outlet in the bathroom to charge devices.