8/10
Rooms are very well equipped and seemed newly renovated. A bit small for a Grand Hyatt. Pool is great and its service staff excellent. The food is good and reasonably priced for HK. Reception staff is polite and smiling but SOP driven with no flexibility. We booked 2 rooms for 3 nights. Requested an early check in as we arrived from Macau at 13:00. Never received a response from the hotel. Once there, not only the early check in was not possible but we could only get our prepaid rooms at 16:00 instead of the official 15:00. Complained about it but nobody seemed to care. Really a shame given that everything else was ok. But having to wait at reception for 3 hours for 2 rooms without visibility on a vacation trip is not something that makes me wanna go back.
Raslan
Séjour en famille de 3 nuits
