The front desk staff was polite, and definitely overwhelmed. I needed to stop for the night on my way from Tennessee to Florida, and this was the only hotel in the area that accepted pets. The grounds were ok. The elevator was pretty filthy and very slow. When I stepped on to the second floor, I was smacked in the face with the overwhelming scent of deodorizer. The water that came out of the tub fawcet was brown, there were public hairs and grime all over the tub/shower, and the faux side panels of the bed fell off during the night creating a scary loud noise while sleeping. I didn't call for another room because I had already been told this was the last pet-friendly one available and I had my dog with me. The "pet friendly" areas were covered with cigarettes, but there were pet stations available. I met a basic need, but was neither clean nor comfortable. I was glad to get out in the morning.