InstalaçÔes muito boas mas o
Atendimento deixa e muitos desejar. FuncionĂĄrios cansados, sem pressa para atender as pessoas tanto nos bares quanto nos restaurantes. Sinceramente nĂŁo sei se os pontos positivos superam os negativos. Precisam melhorar muito em lidar com pĂșblico
Muy mala experiencia, tuvimos que cambiar de hotel, el aseo en la habitaciĂłn estaba mal hecho, la atenciĂłn del personal muy mal, muy demorados y sin buena actitud, las bebidas de muy mala calidad, siendo un todo incluido pareciera que nos estuvieran regalando todo.
En la piscina nunca nadie nos atendiĂł.
FOR THE MONEY WE SPENT THIS RESORT WAS THE WORSE OF THEM ALL U HAD TO WAIT TILL 6:30PM TO EAT OR GO TO UR ROOM FOR ROOM SERVICE NO FOOD BY POOL OR BEACH
The entertainment was A . The service was way below par. Almost All the beach and poolside chairs were broken. Room service which never appeared, for many guests, not just my party. Restaurant and buffet Food was edible. Service was terrible. Wait time for restaurants was appalling. This property has so much potential with the right management and staff and upgrade of equipment.
Patrice at check in was nice but when i went back about 15 minutes later and her a question she said "What did I tell you at check in?". The rest of the stay went downhill after that.
Most of the bar staff was extremely rude. The first one I encountered, who was standing at most two feet away from me, finished whatever she was doing then walked out from behind the bar and just left without saying anything to me. Another bar staff said to me "I can't help you" and just walked out from behind the bar after I asked politely for a drink. And this person had served me before so I know they could help me.
Food was always cold, very limited and always the same. Never been at a resort with such sad food choices. Restaurants were very slow and food was cold. Only hot food was the buffet night before we left.
Breakfast was the same all 7 days we were there. Constantly running out of plates and food. Only way things were refilled was if staff was told. Staff never seemed to notice on their own.
Would order soda or coffee at breakfast. 50/50 whether or not you would get it or if it would be what you ordered. If you did not get it you would look for your server and they would either be standing around, talking to another server or clearing off another table. Extremely poor service.
The resort had garbage all over the place. Nothing ever seemed to be cleaned up.
Definitely need more service staff but there was definitely a lot of sales people walking around all the time!
Roomâs bathroom needs cleaning daily. Bathroom shower curtains need washing. Staff needs to be more courteous and affable especially those at front desk.
PLEASE SAVE YOUR MONEY
Terrible service and horrible food. The property only had one bar servicing the entire hotel. The bar only had two people working most of the time. The average time to get a drink was approximately 15 minutes. I spend a lot of my time on line waiting for mediocre food or in line at the bar. Every guest that i spoke with at the resort said that they would never come back. The beach and pool chairs were falling apart. The worst food and drinks that i had at any hotel.
Overall the food was subpar, there was not a lot of entertainment each day we stayed on the resort. Also, during my stay it took incredibly long to receive room service and on another occasion it was never received. Iâm unsure if there was a decline in staffing that could've contributed to the service. Also, outside of the property was beautiful, unfortunately the room I had during my stay could use some updating. Overall, it was an average stay, but the people I met while vacationing made up for the lack I experienced on the resort.
I stayed here for my birthday and even though my stay was great the food could have been better. I never received a hot meal. The meals are always cold. Breakfast was probably the worst, cold and tasteless. Dinner was okay but still not the best. We couldn't eat without chasing flies away. The foods were left uncovered to the flies. We traveled off the resort most days to way.