Management staff was very warm welcoming and tried to help you in every which way they could to make your stay pleasant because I wanted to book in two nights the same time and then I canceled and they work with me to cancel and make sure I get my refund back Everything was very warm from the staff. It was very hospitable and very nice and friendly.
Front desk people were awesome! We need to take our son for urgent care and they were so helpful telling us where the closest one was what drugstore to use and even asked Adam how he was doing when we got back. The person who helps out with the Cook breakfast? He was great. Make sure we had everything. He was the most polite everyone was made our stay just perfect.
Very large and comfortably laid-out room, with a sectional sofa, large desk, side table, refrigerator. Very homelike. Service was superb. Location so close to UVA. Very good experience and I highly recommend.
The suite has everything we needed, space, good fridge, small kitchenette . The air conditioner was working perfectly and even our check in was late, the room was ready and cool enough
Clean and comfortable room. Soap and shampoo containers were filled properly. Climate control was a little tricky at first, but I figured it out. Wish the shower was a little cleaner. Breakfast was meh, but it was free and the coffee was good. Great friendly staff.
The manager on Sunday was amazing, but the woman at the desk when we checked in was rude and had an attitude. The grounds were well kept and breakfast was good. The room was not clean, the bed skirt had stains and was ripped. There was trash still in the trash can in the room and crumbs on the floor. Luckily the bed itself was clean. When we discussed with the manager the next day she apologized for the associates behavior the evening before and room, then offered to make it right. Later in the week a random $5.27 charge shows on our credit card. Calling to inquire once again it was the rude associate that said itâs a parking fee that was never disclosed to us. I said thanks for mentioning that when we checked in because you were never so helpful and she indicated it was on a check in sheet that i donât remember seeing at all, but of course didnât keep a copy of. Also, our reservation didnât indicate paid parking.
Quiet area with convenient access to downtown Charlottesville and surrounding areas. Excellent location for those travelling with a dog (clean pet area in back of hotel and walking areas in adjacent UVA campus).
Disappointed that the gym was not available. Also, some staff was friendly, but others weren't as pleasant as I would expect of those in the hospitality industry. For example, the employee at check in was involved in a conversation with a co worker about personal matters while checking me in. Not the most welcoming check in I've experienced.