Great location - very close to CTICC for conferences and the Waterfront for dining, entertainment and shopping options. Their restaurant also had a variety of delicious meal options. Staff were mostly pleasant and helpful. They did have a little roach infestation issue though - not severe- but they should really look into that before it gets out of hand. Despite that, I'd stay again.
The family room was very big with 2 separate bedrooms- one bathroom por both room ( which needs a renovation asap). Except for the bathroom, we really enjoyed our stay!
I had to deal with a cockroach which was awful . Guest Relations Msnager was defensive when I brought it to his attention saying that it was not unusual for this with rooms that have a balcony. He also side that other hotels had same problem. I told him to take on board my complaint and to address the problem
Excellent location and service. Very reasonable price and wonderful hot variety breakfast included. Excellent service by all especially by Imraan at Reception.
Right off the main N2 highway so very convenient but at the same time you'll have to drive out into a busy street. Free parking right outside the back entrance of the hotel with security around. Check in was fuss free and the rooms were spacious. Everything was clean and I enjoyed my stay. Only thing was, I thought the hotel safe could be larger as my 15inch laptop couldn't fit.
Very pleased with this well located hotel within easy walking to the cruise terminals and the Victoria and Albert complex. Lots of restaurants in the area and easy to book a variety of tours.
Cushions on bed to hard.
Floors need a good sweep
Could not connect tv onto netflix, youtube or any other services
Loved the water that was placed in the rooms every day
Room service took nearly two hours... For toasted sandwiches
Saturday morning breakfast was stale.
Toilet in reception area smells like smoke, bad odour and was broken