4/10
I am writing to express my dissatisfaction with several aspects of our recent stay at your hotel.
Front Desk Experience: Upon arrival, we were greeted by an Asian staff member at the front desk who was not friendly and made us feel unwelcome. This first impression significantly impacted our experience.
Incorrect Room Type: We booked a room with a king bed for two nights via Hotels.com, but were instead given a room with two queen beds, the Asian staff told us that she didn’t know why Hotels.com listed a king bed as it wasn’t even available. This was disappointing, and we were left with no choice but to accept the room provided.
Poor Sound Insulation: The room was not adequately insulated. We could clearly hear loud footsteps from the room above us until 10:00 p.m., and conversations and laughter from outside continued late into the night. This disturbed our rest, especially on the second night when we went to bed at 9:30 p.m. but were awakened at 11:30 p.m. and again at 12:30 a.m. due to noise from above.
Lack of Housekeeping: No one came to clean our room during our stay, We expected daily housekeeping as part of the service.
Given the premium price we paid, we expected a higher standard of hospitality and comfort. We strongly urge your management team to address these concerns and take appropriate steps to ensure future guests do not experience the same issues. In particular, we suggest reminding guests to maintain quiet hours.
Marcel
Aufenthalt von 2 Nächten