We arrived at the hotel late on Saturday night after Hurricane Helene had blown through the day before. Apparently a transformer blew out and the hotel was running on a generator. They did let us know that there was no air conditioning in the room, but more like it was an afterthought. When asked what we were suuposed to do, the concierge snottily said, "Just go to Walmart and buy a fan".
1) there was no sign ANYWHERE that the AC wasn't working in the rooms. The AC was working just fine in the lobby, though.
2) There was no attempt to contact anyone and let us know so we could have figured something out in advance.
3) there was no apology or recompense offered. Not even a bottle of water, a coupon for a free night in the future, or anything.
4) to suggest at 11pm that I go find a walmart and shop for a box fan is ludicrous!! We happened to luck out that a local CVS was still open and happened to still have a couple fans, but that's not the point.
5) t was cooler outside than in. If the windows opened, we could have at least pit the fan in the window to suck the colder air in
If I hadn't prepaid for the hotel room, I would've canceled right then and there and driven the 2 hours back home. As it was, we didn't even bother to stay the 2nd night.
I'm never staying there ever again.