2/10 – Matig
6 aug 2025
Reservation canceled one hour before check-in!!!
I made reservations for two rooms 2 months prior to the date. My daughter and i flew in earlier than the rest of the family. My first reservation was fine. But one hour before checking in for the 2nd room which was for the rest of my family, i get a call that the hotel canceled my damn reservation! I immediately went to the front desk to find out what happened and explain my situation. But the hotel blamed hotels.com. so basically they pointed fingers at each other and neither could do a thing cuz there were no rooms available. My family couldnt be split up and because i was already in one room, it was too difficult to change hotels. So we ended up having to cram everyone in our room. Beds were way too soft. Mattress sunken in. Weird sticky dark substance on carpet in between beds in the walkway. Had to cover with tissue to mark the spot since it blended with carpet. There is a fridge but no microwave in room. There is no safe in room either just fyi. Worst experience ever!!!
Naomi
Naomi, gezinsreis van 9 nachten
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