This was my first time staying at Resort World Conrad. When we got to our first room it was dirty, and had food all over, and open water bottles. We had to go to the front desk, and they gave us a different room. The second room was not very clean and had hair all over the bathroom floor. It was hot in the room the whole time. We called to the front to report that the air conditioning didn’t seem to be working, but no one came and since we were there for 2 nights we just dealt with it. The second night a hotel worker was banging on our door at 2:30 am. When I asked what he wanted he said to give us pillows. I cracked the door and he just shoved the 2 pillows at me. We never called for additional pillows. I was half asleep, and didn’t know what was going on. Lastly, we didn’t have an iron in the room. We called and asked for one, but we gave up on that too. and I would never recommend staying here, nor will I stay here again. Extremely disappointing.