We visited Divi Carina in 2024 and then again in 2025. Wow big differences.First we walk in to check in and no chips, we loved the chips, just rum punch now. New guests cannot get a reservation at Tuscany's,very sad for them, you need to fix this.I heard many guests say the food is terrible and I will not come back here.The food in Waves was always cold and the chapping dish lids would not stay up, really why-FIX THIS... There are so many bees at the pool bar and someone is going to have a issue if they are allergic and no epi-pen, it could be the end of Divi Carina. Last year and this year the hot tub did not work, cold water. The sound system at the pool bar did not work, they had 1 speaker and a guest asked if they could play steel drum music and the bartender said I don't have time to deal with that right now. On our last day we went to pool bar for lunch before leaving and the fountain drink dispenser didn't work, are you kidding me. We like our room straightened up every day, good on all counts except 1 day, no one ever came in. All the beach lounge chairs disappeared into the first floor patios, signage saying to not remove chairs. On Saturday 02-22-25, the DJ finished and there was 1 bartender, why not 2?Mandy held it together like a pro but the savages were coming for her with all they had.I put my arm around her and said you're doing a great job. For the hot temps, why not have a small ice cream freezer near the gift shop, there is way more but I've ran out of space