6/10 Bien
17 avr. 2025
The good, & bad!
The parking valet experience was a nightmare. We were overcharged and had to wait for a reimbursement! And the 100 incidental charge hold is ridiculous! We sign forms saying we are responsible for the room and charges to our card for demages so why do they get to stress you out by putting a hold on me for several days. It is starting to make me want to look at other options and places to stay!
They also gave us the wrong room so we had to move in the middle of our stay. Super big inconveniences.
Good, the staff fixed the charges and fixed the room issue but it wasn't enough to make me necessarily want to come back right away.
Jordana
Jordana, séjour de 2 nuits
Avis voyageur Hotels.com vérifié