2/10 – Matig
27 maart 2025
Hotel canceled reservation
They canceled my reservation without notifying me! I booked on Hotels.com and chose the "Pay at Property" option. The hotel charged my card before I arrived, said it didn't work, and I received an email (at 2am) about 11 hours before check-in saying I had 24 hours to provide another form of payment. I sent a message on the Hotels App and they did not reply. When I arrived at the hotel for check-in, they said my reservation was canceled, and my room was booked. Even though they said I had 24 hours to provide another method of payment. They canceled my reservation before 24 hours, and did not ever send a message it was canceled. On the app, it said I still had a reservation. The desk clerk said the manager was out of the country. I had to book another room at a higher price because there were almost no rooms left in town. The Hotels.com customer service has reached out to the hotel and they refuse to honor my original price.
Jessica
Jessica, reis van 1 nacht
Geverifieerde gastenbeoordeling van Hotels.com
