Where do I begin? From the first time walking into the Hotel the front desk made everything about us. We were treated like royalty! The staff was beyond friendly also security was beyond friendly. All of the staff worked daily and seemed like around the clock to make the facility look the way it did the entire trip. Clean! Well kept! Modern! I will be bringing my family back to this location next year!
Overall, my wife and I had an enjoyable stay at this property. The room was nice and clean. Two pools and easy access to the beach. Subtract one star for the lack of available luggage carts at check in.
Was charged twice from hotel on the 2nd day and was there for 8, ruined my whole stay for the rest of the trip . Because everyone around takes card only and that put my account overdrawn for the rest of my trip . Hot room and broken dishwasher
My family stayed here for 5 nights. Check in was a breeze. No hazzle or offer for timeshare during checkin thankfully and they let me check in around 3:20pm when we arrived. Braclets are provided to unlock the doors and give you beach access. They do have security checking for these at the pool randomly. Secuirty is always there and walking the grounds. Tiki bar closes at 7. Drinks average about $15 a piece. Outside pools closes once dark. They provide no lighting on the pool decks after dark for turtles im assuming. The beach ramp door also locks after dark but there is a public beach ramp within a few FEET of the parking lot so no big deal at all. There is no housekeeping but you can switch out towels downstairs at the laundry station once its open. The room stayed comfortable and cool during our stay. They thermostat doesnt go lower then 68 but it left a cool breeze in all rooms. The showers had plenty of pressure and were hot. The fridge does have ice maker but none outside of the rooms. The elevators are kinda slow sometimes and i believe they only have 3 for the entire resort. My only HUGE complaint is the smell of my room. When we arrived it reiked of Mildew and Bleach. The fridge had a STRONG smell of bleach that lasted a few days. They had green air freshners hanging from most the vents so im assuming they already know about this smell. They have bleach on all housekeeping carts but they shouldnt use that bc of allergies. Its more a hotel then resort imo.