The apartment was quite nice, very clean and the location excellent. Unfortunately the bathroom was extremely hot and uncomfortable, like a sauna. We tried to contact them, but nothing happened. The service and communication was awful! They didn't send check in link as promised. So we had to call them after arrival, take pictures of our passports and fill in a form out on the street. That felt unsafe. And it was almost impossible, because the app struggled to approve the pictures. The person I talked to was also quite rude, a first time experience (during 22 years of vacations). They didn't offer luggage storage or earlier check in. We received useless information about luggage storage: an app with places that didn't exist. So we had to wait for check in, for 6 hours with our luggage. Exhausting = lost a day's worth. I understand that the room needs to be cleaned, but when you ask for earlier check in hotels usually accommodate you...at least with a couple of hours. They answered promptly via e-mail before I made the reservation. Afterwards the silence arrived... I love Prague, but will never stay in this place again!