I accidently booked this hotel thinking it was in close proximity to where I was while I was traveling. After it was booked I tried to cancel it but I could not because it was the same day. That is frustrating and a complete waste of money. the fact that I was unable to cancel 2 minutes after booking it as it was a mistake will completely make me rethink using Hotels.com in the future.
At first, I was asked for a deposit which was not mentioned when I booked it. Then we were given a room that was dirty and still occupied by another guest. So we were given a new room, with a shower that was clogged and had mold on the shower curtain. The hotel floors were dirty and halls smelled bad.
Cleanliness is bad. Service not the best. Never answered room service phone. Old apple was left behind couch along with a handwritten note attached to the tv from prior guest talking about how bad their stay was. Room service didnât even bother to dispose of the handwritten evidence. Or didnât even see it, which is worse.
We stayed for a few days for a softball tournament and it was good. It was a little outdated but it served our needs well. The only big complaint was that the parking lot had garbage just lying around.
Booked because we had a family of 5. Couch mattress was extremely dirty where we had to ask for another mattress. Sooooooo dirty. The staff said we couldnât get a mattress until the next day as the maintenance was gone for the day ( at check in time) We had to sleep 3 in a bed. The next day they replaced the mattress with another dirty mattress, I kid you not! Room was never vacuumed, couldnât put bags on floor. Dirt all around the room. Regular mattress also dirty on sides, didnât even address that issue since we knew it wouldnât make a difference. Have a 3 because staff was friendly. Police surveillance parking lot all day and at night!
The fire alarm started going off and the fire department had to come. Comes to find out, someone was smoking in their room. That was such an inconvenience. The room wasn't bad but when i let the couch out, the mattress was horrible. It was stained so badly and they didnt have sheets to go on the mattress. When i went to tell the guy at thr service desk, all he could offee me was some sheets instead of switching out the matress. The fridge did not get cold at all and at this point, i didnt care to complain because the way the attendant responded to the mattress situation, i frlt he wasnt going to do anything about the fridge.
Great place, great value. I didnt like that the pool didnt open until 11am leaving kids unable to get morning time in pool which pushed plans back. Good hot breakfast but served biscuits and gravy without biscuits.
I booked a room with two beds and a pull-out couch, but the hotel had it under one King bed. They upgraded the room for us.
The beds were ok. The carpet has sticky stains. The shower head needed to be upgraded as it didn't change positions well. The shower pressure was only decent on one setting that was a focused stream.
The breakfast was ok, but needed to be refilled a little more frequently.
The staff was very nice.
This hotel isnât worth the rate that they charge. Not even close! Room was so-so at best. Bathroom floor hadnât been mopped in weeks. House keeping never cleaned the room while we were there, even after we requested service. The desk clerk cleaned our room one night because my wife complained. The continental breakfast is served from 6:00 to 9:00. I donât know about other people but I donât get up they damn early when Iâm on vacation so I never tried the breakfast. We paid over $100 per night for our stay. This hotel shouldnât charge more than $60 a night. Itâs not worth more than that.